FAQs
MY ACCOUNT
Do I need an account to place an order?
You do not need an account to place an order. However, creating one will provide you more information about our online store.
Is all my personal data safe?
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact at info@monavasvari.com.
How can I delete my account?
If you have any problems with your account or you want to delete it, please e-mail us at info@monavasvari.com.
SIZE CHART
How do I find out the correct size?
Our Size Chart should help you find the right size conversion and corresponding body measurements. All dimensions are given in cm.
Pleas bear in mind that all our products are oversized. We recommend size 1 for an oversized look for those of you who regularly wear medium or a (small) large size and size 2 for those of you who regularly wear large or extra large. Each product has a up to (+-) 2cm measurement tolerance.
Please find more information about fit, size and fabric in the description of each product.
TOPS AND KIMONOS
| SIZE | 1 | 2 |
| BUST | 124cm | 132cm |
| LENGTH | 68cm | 72cm |
TROUSERS
| SIZE | 1 | 2 |
| OUTSIDE LEG | 100cm | 102cm |
| INSIDE LEG | 70cm | 72cm |
| HIP | 118cm | 124cm |
| THIGH | 68cm | 72cm |
PAYMENT
Which are my payment options?
Mona Vasvari Online Shop accepts the following payment methods:
CREDIT CARD
We only accept Visa and MasterCard payments.
SHIPPING & RETURNS
URGENT CARGUS courier is our shipping partner for domestic shippings. You will receive an email containing your Tracking Number once your package has left our deposit. By using your AWB Number, you can track your order order anytime here:
https://www.cargus.ro/find-shipment-romanian/
ROMANIA
FREE DELIVERY in 1-2 working days.
INTERNATIONAL & EUROPE
For Europe and International shipping rates and further information please email us at info@monavasvari.com. In this case shipping might take up to 7 working days.
WHERE WE SHIP IN ROMANIA
We ship to all cities and areas of Romania.
WHERE WE SHIP IN EUROPE
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lituania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom;
Please note that delivery time does not include Saturday, Sundays and Public Holidays.
For further information, please email us at info@monavasvari.com.
How do I return an item?
Our policy lasts 14 days. Therefore, any unwanted items from monavasvari.com can be returned within 14 days from receipt of goods. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging with all tags attached. Please bear in mind that in this case you are fully responsible of the shipping costs.
All returns must be send to:
MONA VASVARI
BDUL. ALEXANDRU LAPUSNEANU, NR.179, AP.46
900419, CONSTANTA, ROMANIA
PHONE: +40 (734) 054 740
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection, depending on the case, of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, within a certain amount of days. In case your item does not meet the return requirements, we will notify you by email and the products will be sent back to you at your own expense.
Return Conditions:
1. Items must be returned to our studio within 14 days from delivery. You can find our address above or in the Contact Us section.
2. Items must be unused, unwashed and in the same condition that you received them.
3. All the original tags must be attached to the product.
4. The return form must be completed and send to us along with the unwanted items.
5. All returns must be packed securely and sent in the original box.
Can I cancel my order if I change my mind?
Unfortunately we cannot cancel orders. In case you change your mind, you will have to return your order and ask for a refund.
When and how will I receive my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection, depending on the case, of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card on the next working day.
If your returns has been approved but you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@monavasvari.com.
For further information please email us at info@monavasvari.com