FAQs

 

  

MY ACCOUNT

Do I need an account to place an order?

You do not need an account to place an order. However, creating one will provide you more information about our online store.

Is all my personal data safe?

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact at info@monavasvari.com.

How can I delete my account?

If you have any problems with your account or you want to delete it, please e-mail us at info@monavasvari.com. 

 

SIZE CHART

How do I find out the correct size?

Our Size Chart should help you find the right size conversion and corresponding body measurements. All dimensions are given in cm.

SIZE  XS S M L
UK 6-8 8-10 10-12 12-14
US 4-6 6-8 8-10 10-12
FR 34-36 36-38 38-40 40-42
IT 38-40 40-42 42-44 44-46
BUST 82/86-86/90 86/90-90/94 90/94-94/98 94/98-98/102
WAIST 60/64-64/68 64/68-68/72 68/72-72/76 72/76-76/80
HIPS 88/92-92/96 92/96-96/100 96/100-100/104 100/104-104/108

B = Bust; W = Waist; H = Hips;

 

PAYMENT

Which are my payment options?

Mona Vasvari Online Shop accepts the following payment methods:

CASH ON DELIVERY - ONLY FOR ROMANIA

Pay with cash when you receive your parcel from Mona Vasvari

CREDIT CARD

We only accept Visa and MasterCard payments. We use Netopia Payments services for Card payments.


SHIPPING & RETURNS

TNT courier is our shipping partner for both domestic and international shippings. You will receive an email containing your Tracking Number once your package has been shipped from our studio. By using your AWB Number, you can track your order order anytime here:

https://www.tnt.com/express/ro_ro/site/shipping-tools/tracking.html

We provide FREE EXPRESS SHIPPING for Romania. Please note that for EU orders the exact shipping costs, in this case 150RON, will be applied at checkout.

ROMANIA | FREE EXPRESS SHIPPING
Production Time 7-10 working days + Delivery in 1-2 working days

EUROPE
150lei EXPRESS SHIPPING (the exact shipping costs will be applied at checkout)
Production time 7-10 working days + Delivery in 2-4 working days

INTERNATIONAL
For international shipping rates and further information please email us at www.monavasvari.com.

WHERE WE SHIP IN ROMANIA

We ship to all cities and areas of Romania.

WHERE WE SHIP IN EUROPE

Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lituania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom;

Please note that large orders might be to additional shipping charges. The information presented above is valid only for a certain weight. If your order overreaches the maximum standard weight (5kg), an additional shipping cost will be applied at checkout.

Please note that delivery time does not include Sundays and Public Holidays.

For further information, please email us at info@monavasvari.com.

How do I return an item?

Our policy lasts 14 days. Therefore, any unwanted items from monavasvari.com can be returned within 14 days from receipt of goods. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging with all tags attached. Please bear in mind that in this case you are fully responsible of the shipping costs.

All returns must be send to:

MONA VASVARI
49 MERISOR STREET
900341 CONSTANTA, ROMANIA
PHONE: +40 (731) 888 799

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection, depending on the case, of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, within a certain amount of days. In case your item does not meet the return requirements, we will notify you by email and the products will be sent back to you at your own expense.

Return Conditions:

1. Items must be returned to our studio within 14 days from delivery. You can find our address above or in the Contact Us section.
2. Items must be unused, unwashed and in the same condition that you received them.
3. All the original tags must be attached to the product.
4. The return form must be completed and send to us along with the unwanted items.
5. All returns must be packed securely and sent in the original box.

Shipping Insurance

If you are shipping an item over 500RON, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Can I cancel my order if I change my mind?

Unfortunately we cannot cancel orders. In case you change your mind, you will have to return your order and ask for a refund.

When and how will I receive my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection, depending on the case, of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card on the next working day.

If your returns has been approved but you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@monavasvari.com.

For further information please email us at info@monavasvari.com